Transforming Data Management for a Leading Regulatory Agency

A prominent regulatory agency in the medical field faced significant challenges in managing customer and operational data. With around 1000 employees and an annual budget of about half a billion euro (2024), the agency required a robust solution to centralize personal customer data and streamline external requests. Previously, the lack of a centralized system created inefficiencies in data handling and interaction with external stakeholders.

The agency’s mission is to protect and promote public health through the evaluation and supervision of medicines. Operating at the intersection of regulation and innovation, the agency supports hundreds of internal staff and tens of thousands of external stakeholders. The data management needs are vast, encompassing 500 k + contacts, 500 k + organizations, and 3 million product records.

The agency partnered with a skilled development team to implement a comprehensive data management solution using Microsoft’s Power Platform. This included:

• 3 Power Pages Portals: Enabling seamless external requests and user-friendly interfaces for stakeholders. 
• 4 Model-Driven Apps: Optimized for internal operations with advanced business logic.
• 2 Canvas Apps: Supporting specialized use cases with custom functionalities.
• Third-Party Integrations: Leveraging Azure Logic Apps for smooth connectivity with external systems.
• Unified Dataverse Repository: Consolidating all data into a centralized, secure, and scalable database.

The project followed best practices, including fully automated CI/CD pipelines, robust ALM practices, and extensive system logging for real-time insights and process optimization.

• Centralized Data Access: Improved visibility and operational efficiency with all records stored in a single Dataverse repository.
• Enhanced User Experience: Intuitive portals and apps improved engagement for internal and external users.
• Increased Productivity: Streamlined workflows and automation reduced manual efforts and operational costs.
• Enhanced User Experience: Intuitive portals and apps improved engagement for internal and external users.
• Scalable Solution: Designed to handle growing data and user demands without additional infrastructure.

This project demonstrates the transformative power of the Power Platform combined with strong governance and collaboration. By addressing scalability, data centralization, and seamless integration, the agency successfully transitioned to a future-proof system that supports its critical mission of safeguarding public health.

The agency’s leadership praised the project’s impact on operational efficiency and stakeholder satisfaction. The implementation of ALM best practices was particularly highlighted for its rapid and measurable improvements in quality and efficiency.